Privacy & Security Policy

UFABRIK takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

UFABRIK is committed to keeping customer information confidential and used solely for the purpose of serving you better.

In accordance with the UK Data Protection Act 1998, we will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers.

In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with UFABRIK, we will ask you for some relevant information, including:

• Your name
• Email address
• Mailing address
• Delivery address
• Credit card details (for non-account customers)
• Phone number(s)
• Fax number(s)
• Company Registration Number

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your relationship with UFABRIK. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Protection and Security of Information

We protect the privacy of your information using highly secure, password-protected servers. The online and offline security measures we adopt protect information we have against unauthorised or unlawful processing of personal data, and against accidental loss or destruction of or damage to personal data.

Any credit card or personally identifying information divulged to UFABRIK via our website will be stored on secure servers and not released to any other party without your explicit written authorisation.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer - see below) security, which encrypts any data transmitted. Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the "Back" button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.

Website Tracking

Like most websites, we use cookies (see below) and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed where we feel that the data we collect will help to enhance your purchasing experience.

Sharing Information

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information. In order to provide you with a service, fulfill a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

Security Training

We train our employees on the importance of personal data, security and confidentiality of information obtained, and have appropriate procedures in place. Our Technology Officer is responsible for security of information and personal data. We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other areas where unauthorised access by people could compromise security. We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log systems access to enable us to detect and investigate any security breach, or attempted breach.

Acceptance of Privacy and Security Policy

The foregoing policies are effective for the UFABRIK websites. By using our site, you agree to the terms of this policy. UFABRIK reserves the right to change this policy from time to time and will update this page accordingly. By using this site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the site 'Terms and Conditions' page to determine the current policies applicable to users of the site. The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party. If you have any questions any part of this Privacy and Security Policy, please email our Customer Services Team at info at ufabrik dot com

What Are Cookies?

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognise you each time you return to the UFABRIK website. The cookies sent by your computer 'handshakes' with our system, which identifies you and makes it faster for you to log in. If you do not want to use cookies, most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal.

Secure Socket Layer (SSL) Protection

The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

Additionally, the UFABRIK fulfillment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

Non-encrypted Server

Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please email our Customer Services Team at sales at ufabrik dot com

Security

The information on these pages about us and our product catalogue is available over the public Internet for all to view. However, any information you provide to us when setting up your account can only be viewed by yourself and us. Having opened an account you will be forced to log-in to this site each and every time you wish to either buy goods or to manage your account.

Using industry leading and proven technologies the User Name and Password you enter will be compared with the encrypted information held within our database of registered customers. Should you enter the wrong User Name or Password we're afraid that the system simply will not let you in. Further, the system monitors and records all actions by those users that have logged in, thus you can rest assured that any actions on your account can only happen once someone has logged in and can be reported back to you.

We strongly advise you to guard your User Name and Password as well as you would guard the PIN number to your cashpoint card and we reserve the right to assume that all actions carried out and all orders placed by someone who has logged in are legitimate.

For those shoppers who pay by credit card we have teamed up with one of the UK's leading and most secure payment service providers. Approved by the leading UK banks and APACS, we use 128bit encryption for all credit card transactions.